![]() ![]() ![]() Make sure that you have access to a computer with Internet access to complete the steps below. Volume license customers can also use the Adobe Application Manager Enterprise Edition for assisting with this workflow.Ĭomplete this process for every offline computer that you want to activate. Store and volume license customers can use these steps. I cant get it to validate a legit serial number that is registered to my adobe account.Computers that will never have an Internet connection must use the Offline Activation process to Activate. When I try to validate the serial number it comes up with a “Please connect to the Internet and retry” error, saying it isn’t connected to the internet. If I hit retry it will come up with the same screen again and if I hit connect it will let me install and even run updates of the programs but won’t validate, which will only leave the software useable for 7days. I have tried this on both a Sierra and Yosemite Mac, both freshly reformatted and I get the same problem. I also tried from home and through my phone just incase our work router, internet, virus protection software was casuing issues. The strange thing is that I reformatted a machine last month and its all OK. ![]() I spent time on adobe chat last night and they even issued me a new serial number, but that didnt work either and now they wont talk to me in chat saying the product is no longer supported. ![]() This is actually a really intresting read and the timing of being able to validated the serial number before and adobe turning inforcing TLS1.2 on Jdoes fit as I am only now experiencing this problem. When I read into the info on the link you supplied, it says if affects OS 10.8 and before as well as differnt older web browsers. ![]()
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