If the correct action is performed, will the user see that progress is being made towards their intended outcome? Will the user associate the correct action with the outcome they expect to achieve? Will the user notice that the correct action is available to them? Will the user try and achieve the right outcome? offer four questions to be used by an assessor during a cognitive walkthrough: In their 2002 paper, “Cognitive walkthrough for the Web” Blackmon, Polson, et al. Sousa, CC BY -SA 3.0 The Four Questions to be Asked during a Cognitive Walkthrough If the task is too complex to write in a list format – a diagram can be used instead. So, for example, the login process on a website might look like this:Įnter the user name in the user name field Tasks are then divided up into a simple process to follow. It is these tasks that the cognitive walkthrough will examine for usability-any tasks that can be performed in the product but are not subject to a cognitive walkthrough will not normally be assessed during the process. How to Conduct a Cognitive WalkthroughĪ cognitive walkthrough begins by defining the task or tasks that the user would be expected to carry out. It can also be implemented before development during the design phase, giving rapid insight before the budget is spent developing an unusable product. The biggest benefit of a cognitive walkthrough (or walkthroughs) is that it is extremely cost-effective and fast to carry out when compared to many other forms of usability testing. © Interaction Design Foundation, CC BY-SA 3.0 Cognitive Walkthroughs will help you meet most, if not all of these qualitative markers of good user experience. Peter Morville’s 7 Key Factors of UX (honeycomb): Useful, Usable, Findable, Credible, Desirable, Accessible and Valuable. The idea is that if given a choice, most users prefer to do things to learn a product rather than to read a manual or follow a set of instructions. It is a task-specific approach to usability (in contrast to heuristic evaluation which is a more holistic usability inspection). They are designed to see whether or not a new user can easily carry out tasks within a given system. Cognitive walkthroughs are used to examine the usability of a product.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |